ATOMA
Job Summary
To deliver exceptional customer service by facilitating seamless access to products and services, including SIM sales, re-registration, account support, and issue resolution, while ensuring compliance with company policies and enhancing customer satisfaction.
Duties & Responsibilities
Key Tasks
1. Sales of ATOMA products & services.
2. Providing services to customers based on customer’ queries.
3. Newline/ATOMA Pay Registration (Webcare Registration Access for CSPs Role).
4. Re-registration/Edit All (Webcare Edil Access for CSP Role).
5. SIM Swap (Webcare Edil Access & TT SIM Swap Access for CSP Role).
6. Addition & Cancelation of VAS services to customer (TT Access for CSP Role).
7. Customer Education on ATOMA P&S.
8. Complaint handling via TT.
9. Performing ownership & security Check up (Customer information view in TT & Webcare).
10. SIM Swap with Declaration based on security check (TT & Webcare Access for CSP Role).
11. Contract Change (TT & Webcare Access for CSP Role).
12. Onboarding new ATOMA Pay customers.
13. Customer education on ATOMA Pay .
14. ATOMA Pay cash in/cash out.
15. Any other KPI relevant to ATOMA Pay
Job Requirements
Education:
12th graduate, bachelor’s in business administration or related fields to be preferred
Experience:
1 – 2 years’ experience in customer care or sales
Training:
Introductory and intermediate telecoms training
Customer care training
Product knowledge
Teamwork and cooperation,
Customer focus
Negotiating
Microsoft word and Excel
Fluent in both local languages Pashto and Dari; and a good command of English
Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise
Able to maintain confidentiality as related to subscribers’ data
Able to take initiatives
Good communication skills
Analytical skills
Knowledge of GSM technology and services
Understanding of the Afghan customer
Submission Guideline
Interested Afghan nationals can send their applications and resumes (with three valid references) by June 28, 2025.
Please mention the name of the position and the province in your e-mail subject line.
Only the applications received from the individuals residing in the mentioned province who meet the requirements will be considered.
Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.
To apply for this job email your details to careers@atoma.com.af